Return

Merchandise purchased on eBay may be returned for a refund within 30 days of the date of purchase if it meets the following conditions:

• Merchandise must be returned in its original condition within 30 days of purchase.
• Returns received after 30 days will not be accepted.

Original condition is defined as:

• All tags still attached to product.
• Material must be unused, and unaltered.
• Merchandise must be in its original packaging.
• Return shipment must include the packing slip.
• Reason for return must be indicated.

Refunds will be issued to the original form of payment, and we will deduct the shipping cost in sending you the goods from the refund.Return shipping fees are the responsibility of the buyer.

If you wish to receive a refund due to buyer’s remorse (no longer needed), a 10% restocking fee will be deducted from refund total.

RETURNS PROCESS

Please allow a minimum of 14 days for us to receive your item(s). All returns will be credited to the original form of payment within 6 business days of our warehouse receiving it.  Please note that it may take 1-2 billing cycles for it to appear on your monthly printed statement.  You will receive an email notification when we have finished processing your return.

Horizon Direct Depot reserves the right to make adjustments to the return policy.

EXCHANGES

Horizon Direct Depot does not currently offer exchanges via eBay.

WRONG ITEM(S) SHIPPED:

If we made an error on your order, please contact us immediately via eBay Messages and we will be happy to assist you